Learning Resources: FAQs M

Managing Team & Permissions

Merge Fields

Below are the default merge fields that are available in every brand new, untouched OfficeAutopilot account.

Contact ID
[contact_id]

Contact Information
[First Name]
[Last Name]
[E-Mail]
[Home Phone]
[Title]
[Office Phone]
[Cell Phone]
[Fax]
[Address]
[Company]
[Address 2]
[City]
[State]
[State (Abbr)]
[Zip Code]
[Website ]
[Country]
[Country (Abbr)]
[Birthday long+0]

Lead Information
[Contact Owner]
[First Referrer]
[Last Referrer]
[Bulk E-mail Status]
[Lead Source]
[Campaign]
[Ad]
[Media]

Sequences and Tags
[Sequences]
[Contact Tags]

hidden
[Date Added long+0]
[Date Modified long+0]
[Last Activity long+0]
[Spent]

Affiliate Data
[Affiliate Program]
[Number of Sales]
[$ Sales]
[Paypal Address]

Transaction Info
[Last Invoice #]
[Last Total Invoice Amount]
[Last Charge Amount]
[Total $ Unpaid Transactions]

Credit Card
[Card Type]
[Card Expiration Month]
[Card Expiration Year]
[Card Number (Last 4)]
[Charge Result long+0]

Date Fields
[nDate long+0]
[dayOfWeek]
[month long+0]
[aDate]

Staff Fields
[bussname]
[obussadd]
[obusscity]
[obussstate]
[obusszip]
[ofirstname]
[olastname]
[oemail]
[ophone]
[ocell]
[ofax]
[mfirstname]
[mlastname]
[memail]
[mphone]
[mcell]
[mfax]

Unsub and Opt-In Fields
[unsub_link]
[unsub_link_raw]
[Double Opt-In Link]

Affiliate Links
[moonray_purl_link]

Contact Score
[Score]

My Account

"How do I cancel?"

You MUST cancel your own account. Here's how: Go to the "My Account" link in the upper right of your screen. Then click "View and Change My Subscription" link. Once inside that screen, you'll find the 'Cancel' link at the bottom of the screen. Hate to see you go!

"I'm a SendPepper customer but I'm ready to upgrade to OfficeAutopilot. How do I do that?"

Learn how here.

"Why have I been charged this seemingly random charge from you guys? It's not time for my monthly billing and it's not the amount I'm usually charged for my monthly fee, either."

It's very likely a charge for print credits. See, if you send postcards (either manually OR automatically via a sequence or active response rule), and you DON'T have enough print credits to cover the send, we charge your credit card for the number of postcards it will take to fulfill that send out (in increments of 10).

Messages

Do I need to add my unsubscribe number with my complaints to get the total number of opt outs?

No, unsubscribes count both manual unsubscribes and unsubscribes that happened as a result of a spam complaint.

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