Learning Resources: FAQs U

 Up-Sell Forms

"Why don't I just set the thank you page of my order form to another order form? Why would I use up-sell?"

The advantage to upsell forms is that your clients don't have to re-insert all their information (name, email, credit card number, etc.) like they would have to if you went with the above strategy. With upsell they literally just have to click 'yes' and what do you know, the rest is taken care of.

"One of my clients just filled out the up-sell form and hit 'Yes' but their second product isn't showing in their purchase log and I didn't get the money yet! Did you people steal it!?"

Of course not, who do you think we are? The up-sell system runs like this: Once a contact purchases a product a timer begins, they then have a set amount of time (10 minutes) to add products to their purchase with one-click up-sells. Once that time is up all of the applicable charges will be processed at once. It works this way so that if you had, say, six up-sell forms all linked together, then you wouldn't be charging your client's cards six separate times over the course of a few minutes, which credit card companies don't like, instead they'll be charged once for the total amount at the end of the 10 minute window. So slow down there you little rascal, it'll come.

"What if I want to send my clients through multiple up-sell forms one after another, can I only use one up-sell form for each one of my order forms?"

Nice! We love power users! Yes, this is totally possible, you'll just want to set the thank you page for 'Yes' on your up-sell form to point to another page with second up-sell form, this process can be repeated as many times as you'd like, although there is a limit to how much time is available for one-click up-sells, about 10 minutes, keep that in mind when you're setting up this crazy system.

"What is the timeout period for the upsell forms?"

5 minutes after which, they must re-enter their credit card details to buy the offered product

"Can the timeout period for the upsell forms be increased?"

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