Learning Resources: FAQs L

 Landing Pages

"Hey! My Landing Page isn't looking at all like I formatted it. Text is misaligned. Certain parts are missing. What the heck is going on?"

Was any of the text or html code from your page copied from Word? 99.9999% of the time something like this happens, SOMETHING was copied from Word and pasted into the landing page. There is one simple rule when it comes to this. Don't ever, ever, ever, ever, ever, EVER copy and paste from Word...ever. The problem with this is that you just see that you highlighted a line of text and copied it. What's the big deal? The big deal is that along with that text comes a BUNCH of hidden formatting code that isn't "websafe". This code also doesn't show up when you look in the editor. However, when you actually view the page in your browser (usually IE or Safari) all this nonsense code tries to run and it wrecks all kinds of havoc on your page. So, it's best to just avoid using Word all together with your landing pages. Notepad is typically ok since it is plain text, but to be 100% sure that your text and code is good, it's always best to do all your creating in the landing page editor.

"How do I use PURLs in my emails and postcards?"

Learn all about that here.

"How do I use PURLs in 3rd party mailings?"

In order to use our PURLs in 3rd party mailings, all you need to do is export the contacts for which you'd like PURLs to be generated, and be sure to check the box for that PURL. Learn all about exporting your contacts.

"How do I link PURLs to images in an email?"

You can do this, but you'll have to access the HTML of the email.

1. In the source HTML of the email find the <img > tag you want to link.

2. Surround it with <PURL_purl_name> and </PURL_purl_name> so the result would be <PURL_purl_name><img src='bla'></PURL_purl_name>

"What are the advantages and disadvantages of hosting my landing page with you vs. on a domain I own?"

With Send Pepper, you can have us host the landing pages you create with the Easy Landing Page creator.  Each option has its advantages and its disadvantages: 

If we host the page for you, it’s instant and free. There’s no pesky buying a domain name, and the work that goes along with pointing that domain to our nameservers, and the waiting for it to be live on the web. If you host with us, it’s free and the page is live the instant you click save.

The disadvantage of having us host your page on our public servers, is that you have to have one of our public domains as a part of the URL of your landing page. So, your URL will end up something like: http://mydesiredsubdomain.viprespond.com, which doesn’t look as slick and may not fit as well with your marketing as you’d like.

If you want to use a domain that is yours and yours alone, you can. The disadvantage of this is that you have to go buy the domain, then have it pointed to our nameservers, which are 'ns1.moon-ray.com', and 'ns2.moon-ray.com', and then wait sometimes up to 48 hours for it to go live.

"How do I set up a domain of my own for my landing pages and set up the hosting?"

Go to godaddy.com.

1. Choose the domain you’d like to buy; the idea is that you buy a promotional domain name that fits better with marketing.

2. Buy it.

3. Point it to ns1.moon-ray.com,and ns2.moon-ray.com.

4. Go to the landing page you’ve created, click the “Page URL:” link, and enter the URL into the field in the 'Use Your Own Domain' section.

5. Wait.

"Can I host my landing pages on mydomain.com?"

Unfortunately, no. Because your site already lives there, it takes a great deal of custom work to set up a person's site to support that. This is why services that allow you to do this charge upwards of $2K for their service. The next best thing, however is to go buy a domain that's similar to your original domain and use it to host all your landing pages. Learn how to to do that here.

"How do I get the landing page templates into my account?"

We offer several Landing Page templates to our clients to use. Here's how to get them into your account:

1. Click on the 'My account' link in the upper right of your screen.

2. Click "Change Subscription."

3. Click "Add a package."

4. Scroll down and enter the following package code in the appropriate spot toward the bottom of the screen: KFgF3H9AroycSpT

"How do I embed videos on my landing pages?"

When editing a landing page in our Easy Pages page creator, you can embed videos onto your page using the embed code on an HTML layer in the landing page editor.

First, you're going to need the videos embed code, which can be found on the page where the video is hosted/streamed. For example, on Youtube there are embed codes for videos directly to the right of the video in the text field with the header "Embed". Highlight that code and push control+c to copy it to the clipboard.

Once you have that code copied to your clipboard, go into your system and open up the landing page you want the video to appear on.  With the page open, go ahead and add a new item by choosing a HTML layer.  Now, position the HTML layer wherever you want the video to appear on the page.  Once you have it in position, go ahead and double click anywhere in the layer to open up the "Edit HTML" window.

At this point, you're going to you want to paste the video code into the "Edit HTML" window by pushing control+v. The window should now have a bunch of seemingly random characters all over the place, which is good.  Now push 'save' and you should see a grey box with the words "Embedded Media" in a sizeable/movable orange box.  Make sure there are no scroll bars because those will appear on the page once it's hosted live.

"Why can't I click on a field to type in information on a SmartForm located on a landing page?"

More often than not, the reason behind this issue is that during the creation of the landing page one of the layers overlapped part or all of a field on your SmartForm. The way to check this out would be to go into your landing page editor for the page in question, then begin clicking on layers one after another and making sure that the adjustable orange lines don't overlap any other fields or layers. If they do, you'll want to resize and position the affected layer so that it no longer overlaps and still looks good. An even easier way to do this might be to put the SmartForm as the top layer of your landing page. You can do this by locating the SmartForm in the layers list on the right-hand side of your editor. Simply click and drag the SmartForm to the top of this list to make it the top layer.

"Can I have my landing page input as a page on Google or other big search engines?"

Yes, however you must host it with your own domain.  Using one of our public domains will not work.  This is an advantage to using your own domain. Also note, we recommend using Go Daddy for your web page hosting needs.

"I created  a split test for my landing page but everytime I go to the url only one version shows up?"

You will not be able to see the split test versions. This is because when you visit the URL (where all versions are hosted) your browser will receive a cookie. You will always see just version A, unless you clear your cookies and refresh your screen. Then you will see version B.  If you repeat the same step, it will show version C. The reason for this is because we always want visitors to see the same version of the landing page as they did the first time they visited it.

"I want to drive people to a landing page, via a PURL, and show them a form that already has their contact info filled out (and hide the email field so they can't change it thus causing a duplicate record to be created since we merge records based on email addresses). How?" 

So, we get this question more and more, so I'm gonna answer it here, but with a BIG opening caveat: There is an inherent security flaw in doing this.  If you create a landing page at www.mypage.com and then send a PURL pointing to that page (e.g., joe.mypage.com) and you merge Joe's personal info on there, well, someone could quite easily come along and just start guessing at first names, typing them in, and harvesting your users' contact info.  (e.g., jane.mypage.com, larry.mypage.com, etc.)  Of course, they'd have to know that page exists so you pretty much would had to have sent a PURL to the scumbag who would waste their time doing this, but it's not impossible. The possibility exists that you could have your database scraped and your contact's personal info captured. Unlikely, but possible.  So, for this reason, we haven't built this feature into the software. If you follow the steps in this tip, you're doing it at your own risk. Don't do it. Stop. Now.

Step 1
Create the form and copy the code that you're given. Copy the 'Hybrid SmartForm' code.

Step 2
Go to your landing page and add a new HTML layer. Paste the code in there.

Step 3
Find the part of the code that looks like this:

<!-- EDITABLE PARTS BELOW -->

<tr valign="top"><td class="moonray_fieldname"><div>First Name *</div></td><td class="moonray_fieldspace"></td><td class="moonray_fieldfield"><input type="text" name="firstname" value='' class="standard_input" size="30"/></div>

Step 4
Look closer.  Find the part that looks like this:

name="firstname" value=''

Step 5
Between the apostrophes after value= add the merge field that you want to put there. You'll have to type it in. For example, you could put name="firstname" value='[First Name]'

Step 6
Do the same for all the other data fields that you'd like the marauding bandits to steal from you.

Step 7
Save

Now, when you send people to this page via a PURL, their info will show up pre-populated in the fields.

If you'd like to hide the email address field so that the person can't change it to an alternate email address, thus causing a separate contact record to be created (since we merge contacts based on their email address):

In the type='text' field, change the word "text" to "hidden", as shown in the example below:

Mail</div></td><td class="moonray_fieldspace"></td><td class="moonray_fieldfield"><div><input type="text" name="email" value='[E-Mail]' class="standard_input" size="30"/></div></td></tr><tr><td></td><td></td><td><input class="mr_btn" type="submit" value="Submit">
</td></tr></table>
</form>

"When I set the Thank You page to the same page using the drop down selector and the form is filled out I get the new information but an old lead disappears?"

"I see you have a bunch of free images you've provided. I need to edit or rotate one of the images. How can I do that?"

Within the landing page and postcard editors, there isn't a way to rotate an image field. However, there is a way around this. Add the image to your landing page as is. Click the "Preview" button to bring up a preview of the landing page. Right click the image you need to rotate and chose "Save Image As..." This should allow you to save the image to your computer. Once you've saved it, you can now edit it with an image editing program like Paint or Photoshop. Once you have the image edited to your liking, you can upload it back into your account for use in your landing page or postcard.

How come I am seeing no conversions on my landing page?

Generally, conversions won't be logged for redirected landing pages. The form has no idea where someone was redirected from. So if the contact is clicking through a tracker or a redirected domain, the conversion won't be added in the system.

I'd like to change the formatting and layout of my landing page using CSS. How can I get access to your stylesheets or better yet, how can I load my own?

Currently, we don't offer a way to change our default stylesheets (as it would affect all of our user's pages) and our landing page editor does not give users access to the body tags, so a custom stylesheet cannot be added. However, you are free to make inline style changes to your site to change formatting, layout, etc. This should overwrite any of the formatting rules that are put in place by our stylesheets.

Lead Routing

Lead Scoring

"What does the percentage mean next to the contact's score?"

List Managment

"But I know a guy who sends a zillion emails a day to some list he bought off the internet and..."

"Can I make a list of people who have opted-out of receiving emails from me so that I will not accidentally send to them in the future?"

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