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FAQs: Table of Contents
FAQs
Our FAQs have been broken up into various pages, alphabetically. Here are the links. You can also search for keywords in the search box at the upper right if you're not quickly finding what you need on the FAQs pages.
Resources: FAQs A Active Response "How do I set up a Rule in a sequence to stop someone from hitting a future step?" "If it is step 3 of 50, will the rule fire even if the sequence is on step 1…
Resources: FAQs B Bounces (and Unsubscribes, and Complaints) "Can I make a list of people who have opted-out of receiving emails from me so that I will not accidentally send to them in the future?"…
Resources: FAQs C Contacts "I got my list from [fill in the blank]. Can I use it?" We've put together a little summary of can and can nots. If your situation isn't on here, feel free to contact the a…
Resources: FAQs D Dashboard Domains I want to setup a subdomain and point it to you guys. Can I do that? Yes, you can point a subdomain to us using "A Record". The IP address you would need to point...
Resources: FAQs E Email "My emails are getting filtered into the SPAM box...why?" There are numerous reasons mail could be being blocked by a filter, be it message content or poor sending reputation.
Resources: FAQs F Fulfillment Lists "When should I use fulfillment lists in sequences vs. not in sequences?" You would typically use a fulfillment list in a sequence when you need to communica…
Resources: FAQs G Getting Help "Will you guys be creating more resources?" Yes. Yes we will. Stay tuned. "Can I get a one-on-one demo?" We do one-on-one demos for OfficeAutopilot, b…
Resources: FAQs I Importing Should I choose "Merge and Overwrite", "Merge and Underwrite", or "Create new entry"? Great question. Here are your choices along with the possible reasons you might choose…
Resources: FAQs L Landing Pages "Hey! My Landing Page isn't looking at all like I formatted it. Text is misaligned. Certain parts are missing. What the heck is going on?" Was any of the text or ht…
Resources: FAQs M Managing Team & Permissions Merge Fields My Account "How do I cancel?" You MUST cancel your own account. Here's how: Go to the "My Account" link in the upper righ…
- FAQs O Resources: FAQs O Order Forms "How come my international clients cannot make a purchase off my order form?" This would be because your gateway doesn't allow for international purchases. If you swi…
Resources: FAQs P Postcards "Why are your postcards so expensive/cheap?" Yes, we get asked both all the time. :) They're expensive because they're printed on digital presses (not offset, wh…
Resources: FAQs S Sequences- Date "What if I don't have a birthday for someone in my list and they get subscribed to the birthday sequence?" If you don’t have the birthday (or whatever field you s…
Resources: FAQs T Tasks "How can I reschedule or cancel a task?" You can do these with the "group actions" area of the task manager. What you'll want to do is check the box next to the task(s) yo…
Resources: FAQs U Up-Sell Forms "Why don't I just set the thank you page of my order form to another order form? Why would I use up-sell?" The advantage to upsell forms is that your clients don't hav…
Resources: FAQs V Video Manager "I placed a video on my Landing Page and it's HUGE! It doesn't even fit on the page!" Yeah, sorry about that, depending on what resolution the footage you uploaded is t…
Resources: FAQs W Wordpress Integration What if I already have a WordPress site? Then you are officially on the cool-side of the internet! What we can do is integrate your site with your OfficeAutopilot…
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